Terms of service

1. Who we are and these terms

Cloudfall: Expeditions (the “game”) is made and published by The Great Cloud LTD, a company registered in England and Wales (company number 17522895; registered office: Unit A, 82 James Carter Road, Mildenhall, IP28 7DE) (“we”, “us”). Contact: support@thegreatcloudgame.life.

These terms are the agreement between you and us for the game on Android phones and tablets and on Google Play Games on PC, including its closed tests. By installing or playing the game you accept them. If you do not accept them, do not install or play the game.

How we handle data is explained in the game’s privacy policy. Google Play’s own terms of service also apply to your use of Google Play, and they are between you and Google.

2. Who can play

The game is for people aged 13 and over. If you are under 18, please read these terms with a parent or guardian. Before buying, get permission from the person whose Google Play account or payment method you are using, and any parental permission the law where you live requires.

3. Your licence to play

We give you a personal, non-exclusive, non-transferable licence to install and play the game on devices you own or control, through the Google Play account you obtained it with, for your own non-commercial entertainment. The licence lasts until it ends under section 10.

These restrictions do not limit anything these terms, the store’s rules or the licences for third-party components expressly allow, or any right the law does not let us exclude, such as making a backup copy you need. Subject to that, you may not, and may not help anyone else to:

• copy, sell, rent, lend, sublicense or distribute the game, or any part of it;
• modify the game, make cheats, bots or tools that change how it plays, or get round its protections or Google Play’s checks;
• decompile, disassemble or reverse engineer the game, except where the law allows it and cannot be excluded by agreement;
• use the game, or its art, music, names or text, for any commercial purpose or to train software, without our written permission.

You are welcome to stream, record and share videos and screenshots of yourself playing, including on channels that earn money, as long as you don’t suggest that we endorse you.

4. Buying the game, the Game Trial and refunds

You buy the game through Google Play, at the price Google Play shows you. Google Play takes the payment and handles refunds under its own policies; we never see your payment details. Where Google offers a free Game Trial, you can play part of the game before you buy it.

The game has no in-app purchases, subscriptions, loot boxes or advertising. Everything you unlock in the game, such as titles, seals, feats and sponsor mastery, is earned by playing. These unlocks have no money value and cannot be sold or exchanged.

To ask for a refund, use Google Play’s refund process. If something is wrong with the game, you can also contact us directly at support@thegreatcloudgame.life: see section 9 for what we will do. Nothing in this section limits your legal rights against us.

If you live in the UK or the EU, the law usually gives you 14 days from your purchase to cancel it. For digital content, that right can end earlier, once supply starts (for the game, when the download starts), but only if, before then, you gave your express consent for supply to start within those 14 days, acknowledged that you would then lose the right to cancel, and received confirmation of this in a form you can keep. Accepting these terms is not by itself that consent or acknowledgement. If those conditions are not met, you keep your right to cancel and your other legal rights.

5. Online play and how to behave

Solo, daily, weekly, Ledger and pass-and-play games work without a network connection. Online play connects your device directly to the other players’ devices. We do not run a game server and we do not watch matches. How this works, and what other players can see about you, including your IP address, is explained in section 6 of the privacy policy.

When you play online you agree:

• not to cheat, use modified copies of the game, or interfere with other players’ matches, devices or connections;
• not to use a leader name, or any other text you enter, that is offensive, hateful, sexual, threatening, impersonates someone, or shares anyone’s personal information;
• not to harass, bully or threaten other players, or use anything you learn from a match, such as an IP address, against them;
• not to overload or misuse the relays, trackers, servers and services the game connects to, including our relay-password service.

You can mute and block any player, and use Report to tell us about a problem. Report opens your own email app, addressed to support@thegreatcloudgame.life. Only share private room codes with people you mean to invite.

Matches run directly between players’ devices. We do not run a central game server that would let us monitor or step into a match, and other players are not under our control. Other players are responsible for their own conduct; this does not limit our responsibility for our own acts or omissions. We will take reasonable steps to assess reports and respond where appropriate.

6. Google Play Games and other services

Google Play Games (achievements, stats and cloud saves) is optional and is run by Google under Google’s own terms. Online play also relies on public signalling relays, trackers and STUN servers run by others, and on Cloudflare’s relay service, for which our own small service issues temporary passwords. We do not control the services run by others and cannot promise they will always be available.

7. Updates and availability

We may release updates to fix problems, improve the game, keep it working with new devices or keep it secure. Some updates may be needed to keep playing online with others. An update will not take away the main features of the game you bought, unless the law requires it or the change is needed for security. If an update ever has to remove a main feature of the game in a way that affects your use of it more than slightly, you keep your rights under section 9, and if you live in the EU you can also end these terms free of charge within 30 days after the later of receiving our notice of the change and the change taking effect, and receive an appropriate refund, including a full refund where the law requires it. Where the law requires it, we will give you reasonable advance notice in a form you can keep, explaining the change, when it takes effect and how to end these terms. We will provide, and tell you about, any updates the law requires, and any change we make for legal or security reasons will be limited to what is reasonably necessary.

We intend to keep the game available on Google Play. Stopping new sales would not by itself disable a copy already installed on your device. Offline modes do not depend on services we operate; online play depends on the services in section 6.

8. Our rights in the game

The game, including its code, art, music, sound, characters, names, text and the world of The Great Cloud, belongs to us or to the people who licensed it to us. You get only the licence in section 3. The Great Cloud™ is a trade mark of The Great Cloud LTD. The game includes some third-party components under their own licences; the licence texts are under Settings › About in the game.

9. Our responsibility to you

Your legal rights. If you live in the UK, the Consumer Rights Act 2015 says digital content must be of satisfactory quality, fit for purpose and as described. If the game is faulty, you are entitled to a repair or replacement, free of charge, within a reasonable time and without significant inconvenience to you. If neither is possible, or we do not provide it that way, you can require an appropriate price reduction, which means a refund of part or all of the price you paid. If digital content we supply damages your device or other digital content, and using reasonable care and skill would have prevented that, we will repair the damage at our expense, within a reasonable time and without significant inconvenience to you, or pay you appropriate compensation. If you live elsewhere, you have the rights the law where you live gives you. Nothing in these terms takes away or limits those rights.

What we are not responsible for. We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that was not foreseeable, or for any business losses: the game is for private, personal use only. We are also not responsible for loss caused solely by events genuinely beyond our reasonable control where we have taken reasonable steps to prevent or minimise it. We remain responsible for our own breaches of these terms, for any lack of reasonable care and skill, and for anything done on our behalf. Using third-party services, such as the services in section 6, does not remove your remedies for content that is faulty or not as described.

What we never limit. We do not exclude or limit our responsibility for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow us to exclude or limit.

10. Ending these terms

You may end these terms, and stop using and uninstall the game, at any time. Uninstalling alone does not cancel your Google Play purchase or stop you reinstalling the game where the store allows. We can end your licence if you commit a serious breach or repeated material breaches of these terms, for example by cheating in online play or harassing other players. Where reasonably possible, we will give you notice and a chance to put the breach right. When the licence ends, you must stop using the game and delete it. Ending these terms does not affect any right to a refund you have under the law or under Google Play’s policies.

11. Law and disputes

These terms are governed by the law of England and Wales. Wherever you live, this does not take away the mandatory consumer protections of the law where you live. You can bring proceedings in the courts available to you under consumer law, including your local courts where that law allows; if you live in Scotland or Northern Ireland, that includes the courts there. If you have a problem with the game, please contact us first: most problems can be sorted out quickly.

If any part of these terms is found to be unenforceable, the rest still applies. If we do not enforce a right straight away, we can still enforce it later. No one other than you and us has any right to enforce these terms.

12. Changes and contact

We may update these terms only to reflect changes in the law, security or technical changes we need to make, new optional features, or to make them clearer. Each version carries a number and a date at the top of this page. We will give you reasonable notice before a change that significantly affects you takes effect, on this page and in the game where practical. A change will not take away the game you bought, reduce your rights in it, or affect your legal rights under section 9, and we will not make a change that materially reduces your rights without your agreement unless the law requires it. If we can no longer supply what you bought, you keep any legal remedy or refund you are entitled to. If you do not agree to a change, you can stop using the game, and doing so does not affect any refund right you have under the law or the store’s policies.

Version 1.2, last updated 5 November 2026, effective 5 November 2026.

Contact: The Great Cloud LTD. Email: support@thegreatcloudgame.life. Telephone: +44 1284 844048. Post: Unit A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom.